TOTAL QUALITY
MANAGEMENT
Quality is the degree of
excellence of a product or service that fulfils or exceeds customer
satisfaction. TQM philosophy about managing well, for continuous quality improvement
with a permanent focus on customer.TQM leads to maximum satisfaction of the
customer.
According to Khurram Hashmi (2007),
Total Quality can be defined as a management philosophy that seeks to integrate
all organizational functions such as marketing, finance, engineering, customer
services etc. focus on meeting customer needs and organizational objectives
TQM can be defined as a corporate culture
characterized by increased customer satisfaction continuous improvements all
employees firms actively participate
TQM means…….
Total = made up whole.
Quality = degree of
excellence of products or services
Management= art of
planning, organization, controlling
History of TQM
•
This concept was developed by US
industries in 1920s W. Edward
•
During 1930s Walter A Shewhart developed
the statistical analysis and control of quality.
•
Originally it developed Japan to
reconstruct the Japan’s economy post world war II in 1950s.
•
Japanese welcomed the inputs of
Americans.
•
Joseph M Juran and W Edwards Deming to
rebuild economic structure.
In early 1980s US
industrial managers visited Japan and mid 1980s the concept of TQM started
spreading.
How TQM applied in
school settings
1.
Students are the workers and the
products. The difference between success and failure of the school depends on
the quality of their work.
2.
Teachers are the first level managers.
Therefore the teacher will be leader of the class
3.
Administrators are upper level
management. The productivity of any school depends mostly on the teachers
4. Board of Education is the board of directors
thus responsible directly to the clients and board members. board members
overseers of the administration
Scope of
TQM
1. Vision of an institution :
–
Vision of the
institution provides them proper direction to meet their future challenges.
–
TQM concerned
vision has a significant role to play in the quality enhancement of an
educational system
2. School administration
and management
–
Administration is the policy formulation
process and management is the implementation of the policies.
–
There should be a planning and policy
making committee who will take care of formulating and implementing the
policies
3. Curriculum:
–
curriculum plays an important role for quality
education
As the curriculum is determined by the nation state,
there should be a national and state level monitoring committee to ensure that
the curriculum is framed according to the demands and tastes of the learner
4. Teaching learning process:
–
Effective implementation of a curriculum is
possible through effective transaction.
–
It is possible through quality enabled
teaching learning process.
Teaching learning process must be learner centre;
process oriented and socially linked one
5.
Students assessment:
–
We have served the curriculum effectively, the
students assessment is very crucial .
–
TQM always focuses on result oriented
approach
The assessment should be continues and comprehensive
6. Students services:
–
As per TQM students are the customer of
an educational institution. Customer satisfaction is to be ensure.
–
Provide maximum services to student
communities
–
These facilities may include guidance
and counseling , sports etc..
7. School infrastructure:
–
It is the foundation of all activities.
–
It includes construction and
maintained of buildings, utilization of
infrastructure
–
Provide good facilities like library,
laboratory, hostel ,
Reference
soumyaroopesh.blogspot.com
–
(for notes)
–
Bradley, Leo H. (1993 )Total Quality
Management For School.
–
Dr. K. sivarajan. Educational technology
and management
